This can occur if the configuration of the spam filter on the receiving server is blocking the email from being received.
Following the steps below may resolve the issue:
Note: Prior to going through these steps, test sending to a public email domain, such as Gmail, Hotmail, AOL, etc. to confirm that emails are being sent as this will only affect email addresses on your business domain.
- Add Swiftpage server IP address ranges (220.127.116.11/26 and 18.104.22.168/24) to your email domain’s anti-spam filtering so that they are white listed
- Ensure that the email address you are using is added as a safe sender in your email client. For instructions on adding an email address as a safe sender, contact your IT or email client provider
- Setup an SPF Record. For more information about what an SPF record is and how to set one up, refer to the following knowledgebase article:
What is an SPF record and how do I get one?
Note: The Act! Essentials team does not provide support for DNS server configuration. If you require assistance with this, contact your IT or email domain administrator.
- After adding the SPF record to your DNS server, send a test email to confirm you are able to receive it.